The Sr. Customer Success Manager serves as the trusted advisor for our customers. They drive business value, offer advice, and enable account growth. The Sr. Customer Success Manager must be ready to interact with customer engineers and executives about topics ranging from product feature/functionality to holistic business value. The Sr. Customer Success Manager has a key role internally as well. This position is dynamic and highly cross-functional. Armed with key customer insight and knowledge, the Sr. Customer Success Manager regularly works with the sales, product, engineering, support, and marketing teams.
We hire recognized leaders in their field who leverage their skills and experience to create measurable, improved outcomes for our customers and our company. We champion winning together and value humble, team-first leaders who also bring determination and resolve to meet commitments.
Full-time, Remote – Austin, TX or Portland, OR Preferred
Candidate should be authorized to work in the United States indefinitely without restriction or sponsorship.
Our Core Values
At iGrafx, we believe in our people and what they represent. We need like-minded individuals on a mission beyond the bottom-line results. We want people who are interested in making a difference in a growing organization and ones that believe that iGrafx solutions can change the world. Check out our core values, and if they resonate with you, consider joining our team.
Skills, Knowledge, Abilities:
iGrafx Company Description
iGrafx has always been a leader in the ever-evolving business process management industry and has contributed continuously along the way. iGrafx created the industry’s first Window’s-based process diagramming tool, the world’s first interactive graphical business process simulation tool, and trademarked the term “swim lane,” which has become the de facto way to represent and describe roles within process flows. We assisted in the creation of the BPMN standard. iGrafx also released the first process collaboration platform complete with business architecture modeling, and the industry’s first end-to-end RPA Acceleration Package.
Today, with offices around the world, and active distribution in more than 20 countries, we have never veered from our singular focus: to turn customer processes into valuable assets! This enables us to provide our employees with opportunities for experiences and recognition, and ROI-proven business transformation at scale for our customers. Our success in these areas show in both employee and customer satisfaction and longevity.
iGrafx is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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